There’s always lots of questions about our Indoor Children’s Play Centre!
We’ve done our best to answer them on this Play Centre FAQ page but if yours isn’t here please send your question to mail@play2day.eclipse.co.uk
Is there on-site parking?
Yes, there is ample free parking next to Play2Day Family Entertainment Centre.
What age is the Indoor Play Centre suitable for?
The Indoor Children’s Play Centre is suitable for ages 0 to 15 inclusive. (12-15 year olds when accompanying younger siblings)
Do you have disabled facilities?
Yes, we have a wheelchair friendly toilet. In addition, access into the building can be increased by opening an additional door plus the floor is level and without steps.
The play equipment only has limited availability to disabled children depending upon the disability. Please ring for more details.
Am I allowed to take photos or videos?
We understand how people like to capture special moments so we do allow you to use this equipment, however, you may only take photos or videos of your own children.
What should my child wear to use the play equipment?
Socks are compulsory to maintain our high levels of hygiene and protect children’s feet. If you’ve forgotten your socks you are welcome to purchase some from reception.
Children must wear long sleeved tops and trousers to use the drop slide. Shoes are not permitted while playing on the play features.
I don’t have any cash. Can I pay by card?
Yes, you can.
Can I breastfeed my child?
Yes, and if you would like to go somewhere more discreet just ask a member of staff.
Can I leave my children while I pop outside the building for a cigarette or to go to my car?
Unfortunately not, your children cannot be left alone as they are your responsibility at all times.
Do you cater for allergies?
Yes, if you speak to a member of staff we can cater for your needs.
Do you have a baby changing area?
Yes, we have them in both the boys and girls toilets.
Do you have a special area for my baby/toddler to play in?
Yes, we have a specially designed Baby & Toddler area.
Please note
– This area is strictly for babies and toddlers only.
– The maximum height of child allowed in this area is stated at the entrance gate.
– Your baby/toddler cannot be supervised by a child and must be supervised by an adult aged 16 or over.
Do you have staff to look after my child?
No, your children’s safety and behaviour remain the responsibility of the accompanying parent or guardian at all times. Our staff are present to ensure that the equipment is used correctly at all times.
Can adults use the play facilities?
Although it may look great fun for you too, adults aren’t allowed to play.
Can adults go on the bouncy castle to supervise?
No, because the bouncy castle has been designed for child use only.
Is it okay to take my child outside while I smoke?
No. If you take your child out of the Play Centre and would like to return the same day please remember to get a receipt from Reception or you will be charged to re-enter.
Can we bring picnics with us?
Food and drink, as is the case with all cafes/restaurants, cannot be brought into the centre (with the exception of birthday cake, baby milk and baby food).We don’t allow picnics at Play2Day. There are signs at Reception, on the Entry gate and in the Play Centre stating that picnics are not allowed. If you decide to openly disregard this rule we will ask you to put your picnic back into your car or remove it from our table.
How old must an adult be to supervise their child?
Adults must be aged 16 or over to supervise.
Are there height restrictions for children?
The only height restriction is for the Baby Area. If your child is taller than the line indicated at the entrance please do not take your child into the Baby Area.
What about abuse?
We take abuse very seriously. We will not tolerate any form of verbal, physical or psychological abuse. Abusers will be removed, banned from Play2Day and may be reported to the Police.
I’ve a question about Parties
Please read the Parties FAQs.
Can children wear shoes on the play equipment?
No, shoes must be removed before children enter the play area.
Can food or drink be taken into the play area?
No food, drink, or chewing gum is allowed in the play area.
What should I do if my child has been sick?
Tell a member of staff and remove your child from the centre as soon as possible.
Can children throw the balls?
No.
What do I do if my child has an accident?
Report it to a member of staff as we may need to record it.
Do you have Rules of Play?
Yes, parents must have read the Rules of Play board at Reception before their children can play.
Parents must ensure their children play in a friendly manner. Children found to be upsetting other children will be asked to leave the play equipment.